Are you 19 years of age or older?

(18+ in Alberta & 21+ in Québec)

If you are a patient registered with Medical Cannabis by Shoppers but under the legal age in your province, click here.

We value the service veterans have provided for the benefit of all Canadians.

We’re supporting you with

Direct Billing to Veterans Affairs

The Medical Cannabis by Shoppers™ team is proud to support veterans who require medical cannabis by directly billing Veterans Affairs Canada (VAC) on your behalf, which means that you don’t pay any out-of-pocket expenses.

Good Faith Coverage

While we wait to hear back from Veteran Affairs Canada, the Medical Cannabis by Shoppers™ team will provide medical cannabis for the first 30 days (up to a maximum of 90 grams) at no additional cost to you. Our goal is to ensure your coverage is seamless throughout the entire process.

Convenient Access & Quality Cannabis

We currently offer products from 25 different licensed producers. Your medical document gives you access to all available formulations, including oils, soft gels, oral sprays, topicals, edibles, concentrates, vape pens and cartridges.

Shoppers Cannabis Care Team

All VAC patients receive a free one on one consultation with an Expert Cannabis Trained Pharmacist to review their current medications, discuss treatment goals and receive guidance on product selection and dose titration. In addition, the Shoppers Cannabis Care team is also made up of Cannabis Care Advisors that can assist with any inquires you may have.

Register online in minutes, and learn more about easy access to a medical authorization


We care for your wellness.

We have collaborated with CannaWellness who are a specialty medical cannabis clinic with a focus on veteran patients.

If you are a veteran seeking assistance with obtaining a new medical document, please visit the site.

As a medical cannabis patient, you have the right to transfer your medical document to any licensed producer of your choosing anytime. We want to ensure this process is seamless and results in being approved for VAC coverage.

All patients transferring from another licensed producer are required to register online or complete a Registration package. Once complete, simply contact your licensed producer to request a transfer of your valid medical document to Shoppers.

Ready to get started?

Follow these five simple steps.


Register online in under 10 minutes.

Note: If you are transferring your medical document from another licensed producer, please register online and simply contact your licensed producer to request a transfer.

Any patient in Canada with a valid medical document can register and transfer to Shoppers. Contact Shoppers Cannabis Care at 1-844-633-2627 for any support along the way.

Register now

Submit your medical document

Speak to a healthcare professional, in person, or online, to see if medical cannabis is right for you.

Obtain a new Medical Document


Transfer your Medical Document


Submit a copy of your Blue Cross Card and Summary of Assessment (SOA) or Decision Letter

To establish your Veterans coverage, please ensure your K# is indicated on your Registration Document. The medical document must include the diagnosis or symptom indicated on your SOA being treated for VAC to provide coverage. Please email, fax, or mail a copy of your supporting documents.


Veterans Coverage

When applying to VAC for coverage of medical cannabis, it can take up to a month for the Veteran Affairs approval process to be completed. During the waiting period, Shoppers will provide medical cannabis under Good Faith Coverage (GFC) for the first 30 days (up to a maximum of 90 grams) at no additional cost. Our goal is to ensure your coverage is seamless and completely supported through the entire process.



Once your coverage has been established you are now ready to order. You can log into your patient account or contact our Shoppers Cannabis Care team to help place your order.

Veterans can place an order every 30 days from the first order date. Ensure the VAC policy check box is checked off to ensure the order is placed at no cost to you.

Once your order has been placed you will receive a confirmation receipt and tracking information via email to confirm your order details.

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Direct Billing to Veterans Affairs

  • For seamless billing, veterans (or caregivers) should ensure the Blue Cross Insurance K # is on their Registration Document. If you have any questions please contact the Shoppers Cannabis Care team so we can support you.

  • Your medical document must include the diagnosis or symptom being treated in order for VAC to provide coverage, and it must match the diagnosis on the VAC Summary of Assessment (SOA).

  • Please provide a copy of your Blue Cross Card and Summary of Assessment (SOA). To access your SOA please login to your 'MY VAC Account' or contact Veteran Affairs Canada (VAC) at 1-866-522-2122.

  • Please note that Veteran Affairs Canada usually provides a response regarding coverage within 3 to 4 weeks, unless there are issues with your file which may lead to potential delays. Once we receive the response from VAC, a Cannabis Care Advisor will contact you and share VAC’s decision.

  • If you have a medical authorization that exceeds 3 grams per day, you will need to apply to VAC for exceptional status.

Good Faith Coverage

  • If you are interested in placing an order before you receive your VAC approval, you may be eligible for Good Faith Coverage (GFC). To be eligible for GFC:

    • Please ensure you have submitted a copy of your Blue Cross Card and Summary of Assessment (SOA) as stated above.

    • Please confirm that you have not placed an order with another License Holder under a VAC policy within the last 30 days.

    • Once we receive this information, a Cannabis Care Advisor will reach out to help you with the next steps for establishing GFC.

  • Please note: In the instance that your VAC application is denied, you will be responsible for paying any costs of orders placed under the GFC Program that are not covered by VAC.

Convenient Access & Quality Cannabis

  • Veteran patients can order their total allotment of medical cannabis every 30 days, starting from their first order date. If you’re having issues with placing your order please don’t hesitate to CONTACT US.

  • As a veteran patient, you are eligible for up to $300 of VAC coverage towards the purchase of a vaporizer every 3 years. We can help with vaporizer selection and the reimbursement process.

Shoppers Cannabis Care Team

  • If you would like to speak to one of our expert, cannabis trained pharmacists or if you require any assistance with the application process please don’t hesitate to CONTACT US

  • If you would like to apply for coverage on orders you placed prior to receiving approval from VAC, you can submit your receipts for reimbursement to the following address:

    National Reimbursement Centre
    PO Box 6700
    Moncton, NB
    E1C 0T8