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By entering this website, you agree to our Privacy Policy and Terms & Conditions.

If you are a patient registered with Medical Cannabis by Shoppers but under the legal age in your province, click here.

How to get your medical document

Terms and Conditions

Medical Cannabis by Shoppers, together with its subsidiaries and affiliates (hereinafter referred to as “us”, “we” and/or “Shoppers”) is pleased to provide this website for your personal use. By using this website, you are agreeing to be legally bound by these Terms and Conditions (the "Terms”) and to comply with all applicable laws and regulations as they may change from time to time. IF YOU DO NOT ACCEPT AND AGREE TO BE LEGALLY BOUND BY AND COMPLY WITH THESE TERMS, YOU ARE NOT PERMITTED TO ACCESS OR USE THIS WEBSITE. We suggest you print a copy of these Terms for your records.

OUR RIGHT TO CHANGE THESE TERMS:

We reserve the right, in our sole discretion, to modify all or a portion of these Terms at any time without further notice and without incurring any liability or obligation. If we do this, we will post the changes to these Terms on the website and will indicate at the top of this page the date these Terms were last revised. Your continued access to and/or use of the website after any such changes constitutes your acceptance of, and agreement to be legally bound by, these Terms as revised. It is your sole responsibility to regularly check this website to determine if there have been any changes to these Terms and to review such changes.

OUR RIGHT TO DISCONTINUE OR MODIFY THE WEBSITE:

You acknowledge and agree that we reserve the right at any time to modify or discontinue the whole, or any part of, this website, including any products offered hereon, without notice, and that we will not be responsible or liable, directly or indirectly, to you or any other person or entity for any loss or damage of any kind incurred as a result of any such modification(s) or discontinuance.

CONSENT AND ACKNOWLEDGEMENT:

(i) You (and any caregiver if applicable) acknowledge and permit Shoppers to (a) ship medical cannabis product and information to the physical address identified in the Patient Registration Form in accordance with any purchase you may make through registration with Shoppers, and (b) communicate with you (and any caregiver if applicable) via telephone or email about registration status, order status, product availability, and additional matters in accordance with Shoppers' Privacy Policy. You understand that electronic communications are not secure and can be forwarded, intercepted, circulated, stored, or even changed without your knowledge or permission and agree to accept that risk. Electronic communication is at your option and the portion to communicate electronically may be withdrawn at any time by providing written notice to Shoppers.

(ii) You (and any caregiver if applicable) understand that the safety and risks associated with the use of medical cannabis have not be sufficiently studied and that using medical cannabis product obtained from Shoppers is done at the patient’s own risk. You (and any caregiver if applicable) release Shoppers, its related entities, affiliates, subsidiaries, directors, officers, partners, providers, and employees from any and all actions, claims, complaints and demands for damages, loss, or injury arising as a consequence of the use of medical cannabis products obtained from Shoppers.

(iii) You (and any caregiver if applicable) acknowledges that a copy of the Patient Registration Form, Caregiver Form, Medical Document or Registration Certificate (if applicable), as well as information about status of registration with Shoppers and usage patterns of medical cannabis may be shared by Shoppers with the patient’s healthcare professionals.

REGISTRATION:

In order to make a purchase of medical cannabis through this website, you must register for an account. When you make a purchase with us, you agree to provide accurate and current information about yourself as requested and to promptly update such information as necessary to ensure that it is kept accurate and complete. You agree to be responsible for: (a) the accuracy of all information that you provide to us; (b) maintaining the confidentiality of any passwords or other account identifiers that you choose or that are otherwise assigned to you as a result of any registration or purchase made through the website; and (c) all activities that occur under such password(s) or account(s). You are not permitted to allow anyone else to use your account, nor are you permitted to use anyone else’s account. Further, you agree to notify us of any unauthorized use of your password or account of which you are or become aware. Shoppers shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

MAKING PURCHASES THROUGH THE WEBSITE:

By completing a purchase transaction (“Order”) through this website, you are agreeing to pay, in full, the prices and all applicable taxes and shipping and handling fees specified in relation to your Order, either by credit card or other permit ted payment method. Payments are processed by our trusted third party service provider and Shoppers does not collect your financial information. All purchases through our website are subject to product availability. We reserve the right to refuse service to anyone, at any time, for any reason, subject to our regulatory obligations pursuant to the Cannabis Act and Cannabis Regulations (the "Act"). We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction, subject to our regulatory obligations pursuant to the Act. We reserve the right, in our sole discretion, to refuse orders, subject to our regulatory obligations pursuant to the Act. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities in addition to pursuing any other rights or remedies we have at law. Without limiting the generality of these Terms, we reserve the right to limit or refuse any Order you place with us. Further, we reserve the right to verify the validity of all Orders and cancel any Order if we find evidence of fraud, tampering and/or any other violation of these Terms. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per Order. These restrictions may include Orders placed by or under the same account, the same credit card, and/or Orders that use the same billing and/or shipping address. We also reserve the right, in our discretion, not to ship items ordered or purchased through the website to certain addresses. In the event that we are unable to or choose not to ship an item, you will be notified accordingly and the amount for that item charged in relation to your Order will be reduced accordingly.

If you purchase medical cannabis from Shoppers, you represent and warrant that you will only use such medical cannabis as directed by the medical professional responsible for writing your medical document, and you will not resell or otherwise transfer such medical cannabis to any other person.

You may only purchase or order items for personal, non-business purposes. Purchases will only be shipped to a valid mailing address within Canada. However, we may not be able to ship to all areas within Canada. In the event we are not able to ship to the shipping address you provide, we will notify you, your order will be cancelled, and you will receive a refund in respect of your purchase (unless you provide an alternate eligible shipping address). We reserve the right not to offer expedited or other forms of shipping. Unless otherwise indicated, all dollar amounts on the website are in Canadian Dollars.

We reserve the right to change the permitted methods of payment, including without limitation, the credit cards we are able to accept, at any time. If complete payment for your Order is not received and verified by us, your Order will not be processed. If you do not complete or improperly complete your Order it may not be accepted or acknowledged.

In order to complete an Order, you may be required to provide certain additional information that is required to process your Order. For example, you will be required to provide valid payment information (e.g. a valid credit card number and expiration date) to facilitate payment.

You will be billed for your Order at the time your Order is received by Shoppers. You will be responsible for all applicable taxes related to your Order.

DELIVERY:

The estimated delivery time will be specified in your Order; however, as we use a third party to deliver Orders, it is possible that your Order will arrive before or after the estimated delivery time. We will use commercially reasonable efforts to deliver your Order as quickly as possible within the time period(s) indicated; however, you acknowledge that Shoppers is not responsible for any delays in delivery which are beyond Shoppers control. If you do not receive your Order within five (5) days of the estimated delivery time, please let us know. Please note that multiple Orders may not always be shipped together. In addition, depending on the size of your Order you may receive several shipments to complete your Order.

OUR RIGHTS REGARDING ORDERS:

Without limiting the generality of these Terms, we reserve the right to limit or refuse any Order you place with us. Further, we reserve the right to verify the validity of all Orders and cancel any Order if we find evidence of fraud, tampering and/or any other violation of these Terms. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per Order. These restrictions may include Orders placed by or under the same account, the same credit card, and/or Orders that use the same billing and/or shipping address. We also reserve the right, in our discretion, not to ship items ordered or purchased through the website to certain addresses. In the event that we are unable to or choose not to ship an item, you will be notified accordingly and the amount for that item charged in relation to your Order will be reduced accordingly.

NOT MEDICAL ADVICE:

Information provided on this website, including without limitation, information regarding different strains of medical cannabis and their potential suitability for treating different diagnoses is provided as general information. Information provided on this website is not intended to be medical advice, nor is it intended to replace the need to consult a healthcare provider.

Eligibility:

This website is only intended for use by residents of Canada.

Registration on this website is regulated by the Act. By registering with Medical Cannabis by Shoppers, you represent and warrant that you are not aware of any reason why your use of our products or services would violate the Act or any applicable laws.

WEBSITE ERRORS:

We take great pride in our website and every effort has been made to help ensure that the information contained on the website is correct. Unfortunately, however, there may sometimes be information on the website that contains typographical errors, inaccuracies, or omissions – including those that may relate to product descriptions, pricing, promotions, offers, and/or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or modify or cancel Orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your Order).

VERIFICATION:

All Orders are subject to verification at any time and for any reason. We reserve the right, in our sole discretion, to require proof of identity: (i) for the purposes of verifying the legitimacy of any Order or other information; and/or (ii) for any other reason we deem necessary, in our sole discretion, for the purposes of fulfilling an Order in accordance with these Terms.

SAFE SHOPPING:

Your safe and secure online shopping experience is our top priority. As such, we routinely monitor our website for suspicious activity. However, the transmission of data or information over the internet or other forms of networks may not be secure, and is subject to possible loss, interception or alteration while in transit. We do not assume any liability for any damage you may experience or costs you may incur as a result of any electronic transmissions over the internet or otherwise within the website, such as transmissions involving the exchange of electronic messages of any kind (including those which may contain your personal information). In no event will the information you provide on or through the website be deemed to be confidential, create any fiduciary obligations to you on our part, or result in any liability to you on our part in the event that such information is inadvertently released by us or accessed by third parties without your consent.

USE OF THE WEBSITE AND WEBSITE MATERIAL:

Except as expressly stated therein, this website is provided for your personal non-commercial use and you may not copy material from this website for commercial use. You may copy material in limited quantities from this website for your personal non-commercial use provided that our copyright and/or trade-mark notice(s) remain affixed to the copied material. Shoppers reserves the right to restrict your use of this website at any time, which may include terminating your permission to make personal copies of material from this site.

You are prohibited from using this website to post or transmit any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, infringing, or profane material or any material that could constitute or encourage unlawful conduct. Shoppers may from time to time monitor or review material transmitted or posted using this website and reserves the right to delete any material we deem inappropriate. However, we are under no obligation to do so and assume no responsibility or liability arising from any material transmitted or posted using this website.

OWNERSHIP OF INTELLECTUAL PROPERTY:

Shoppers or our third party licensors own the copyright to all material on and from this website. Notwithstanding any other term or condition in these Terms, Shoppers, or the applicable third party licensor, retains ownership to the copyright in this website and all material on and from this website.

This website contains many of the valuable trade-marks, names, package designs, copyrights and other proprietary material owned and used by Shoppers, its affiliated companies and/or third party licensors (the "Trademarks").

The Trademarks on this website are protected from copying or reproduction under national and international trademark and copyright laws and nothing contained herein shall be construed as conferring by implication or otherwise any license or right under any patent, trademark, copyright or other proprietary right. Therefore the use of the Trademarks is strictly prohibited. All rights reserved.

DISCLAIMER:

Your use of this website and material from this website is at your own risk.
Neither Shoppers, any of its agents, nor any other party involved in creating, producing, or delivering this website is liable for any damages whatsoever arising out of your access to, or use of, this website, any material from this website, or any products offered on this website. Without limiting the foregoing, this website, the material provided on this website, and the products offered on this website, are provided "AS IS" WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT.

ANY PRODUCTS AND/OR SERVICES DESCRIBED ON THE WEBSITE ARE OFFERED IN JURISDICTIONS WHERE THEY MAY BE LEGALLY OFFERED FOR SALE. THE INFORMATION ON THE WEBSITE IS NOT AN OFFER OR SOLICITATION BY ANYONE IN ANY JURISDICTION IN WHICH AN OFFER OR SOLICITATION CANNOT LEGALLY BE MADE, OR TO ANY PERSON TO WHOM IT IS UNLAWFUL TO MAKE A SOLICITATION.

SHOPPERS MAKES NO REPRESENTATION OR WARRANTY THAT: (I) THE WEBSITE WILL BE COMPATIBLE WITH YOUR COMPUTER AND SOFTWARE; (II) THE WEBSITE WILL BE AVAILABLE OR WILL FUNCTION WITHOUT INTERRUPTION OR ERROR; (III) THE USE OF THE WEBSITE, INCLUDING, WITHOUT LIMITATION, THE BROWSING AND DOWNLOADING OF ANY INFORMATION, WILL BE FREE OF ANY VIRUSES, TROJAN HORSES, WORMS OR OTHER DESTRUCTIVE, INTRUSIVE OR DISRUPTIVE COMPONENTS; (IV) THE TRANSMISSION OF INFORMATION TO AND FROM THE WEBSITE WILL BE SECURE; (V) THE USE OF THE WEBSITE WILL NOT INFRINGE THE RIGHTS (INCLUDING, WITHOUT LIMITATION, INTELLECTUAL PROPERTY RIGHTS) OF ANY PERSON; OR (VI) THE USE OF THE WEBSITE WILL NOT CAUSE ANY DAMAGE TO YOUR COMPUTER SYSTEMS, SOFTWARE OR ELECTRONIC FILES.

SHOPPERS WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DAMAGES WHATSOEVER ARISING FROM, CONNECTED WITH, OR RELATING TO THE WEBSITE. YOU EXPRESSLY ACKNOWLEDGE THAT SHOPPERS HAS ENTERED INTO THIS AGREEMENT WITH YOU AND MAKES THE WEBSITE AVAILABLE TO YOU, IN RELIANCE UPON THE LIMITATIONS AND EXCLUSIONS OF LIABILITY AND THE DISCLAIMERS SET FORTH HEREIN, AND THAT THE SAME FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND SHOPPERS. YOU EXPRESSLY AGREE THAT THE LIMITATIONS AND EXCLUSIONS OF LIABILITY AND THE DISCLAIMERS SET FORTH HEREIN WILL SURVIVE, AND CONTINUE TO APPLY IN THE CASE OF A FUNDAMENTAL BREACH OR BREACHES, THE FAILURE OF ESSENTIAL PURPOSE OF CONTRACT, THE FAILURE OF ANY EXCLUSIVE REMEDY, OR TERMINATION OF THIS AGREEMENT.

Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.

Release:

You agree to release and hold harmless Shoppers, site contributors, editors and their third party service providers, agents, and any other contributors to this website, and each of their directors, officers, officers, employees and contractors against any liability for any claims and expenses, including legal fees, special, indirect or consequential damages, arising reasonably of or in connection with the use of this website or use of information available on this website.

TERMINATION:

If you breach any provision of these Terms you may no longer use the website. We may, in our sole discretion, change, suspend or terminate, temporarily or permanently, the website or any part thereof, any of its features, or any products offered on the website, at any time, for any reason, without any notice or liability to you or any other entity. If these Terms or your permission to use the website is terminated by us for any reason, the agreement formed by your acceptance of these Terms will nevertheless continue to apply and be binding upon you in respect of your prior use of the website and anything relating to or arising from such use. If you are dissatisfied with the website or with these Terms, then your sole and exclusive remedy is to discontinue using the website.

LINKS:

Shoppers has not reviewed any or all of the sites that may be linked to this website and is not responsible for any sites linked to this website. Your linking to any sites from this website is at your own risk. By linking to a site or permitting a link to this website, Shoppers does not endorse the site operator or the content of the linked site.

IDEA SUBMISSION/USE OF INFORMATION:

Shoppers does not accept unsolicited ideas for new products, packaging, marketing, advertising, research, business operations and the like. Should you ignore this policy and submit an idea to Shoppers, you agree that the idea becomes and remains the sole and exclusive property of Shoppers without further liability or compensation to you, and you hereby waive any moral or other rights you may have in the material you submit in favour of Shoppers.

If you respond to Shoppers with any information, including but not limited to feedback, data, questions, comments, suggestions, or the like, such information shall not be deemed confidential. All such submissions shall be deemed the property of Shoppers, and your submission of information shall constitute an assignment to Shoppers of all worldwide rights, titles, and interests in such information. Shoppers will not be liable for any use or disclosure of such information. Shoppers will not have any obligation to keep such information confidential and will be free to reproduce, use, disclose and distribute the information to others without limitation. Shoppers will be free to use any ideas, concept, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products which incorporate or otherwise rely upon such information. Shoppers welcomes your comments and suggestions on this site and products, but Shoppers does not seek to solicit any confidential or proprietary ideas, suggestions, materials or other information relating to developing, designing, redesigning, modifying, manufacturing or marketing its sites, products or any new products. By submitting information, you warrant that Shoppers may publish such information, use it as part of its operations, and incorporate its concepts in Shoppers products without liability or compensation to you.

APPLICABLE LAW:

You agree that the laws of the Province of Ontario, Canada govern any use of this website, without regard to rules relating to conflict of laws, including with regard to any dispute arising out of your use of this website or material from this website. The United Nations Convention on Contracts for the International Sale of Goods shall not apply. The courts of the Province of Ontario shall have exclusive jurisdiction over all claims.

SEVERED PROVISIONS AND ENTIRE AGREEMENT:

If any provision of this agreement is unenforceable, that provision shall be deemed severed from this agreement and shall not affect the validity and enforceability of the remaining provisions.
This is the entire agreement between the parties relating to the subject matter.

PRIVACY:

Without limiting the generality of these Terms, your use of the website is also subject to the terms of our Privacy Policy, which is hereby incorporated into and made part of these Terms. Please carefully review our Privacy Policy. By using THIS website, you signify that you have read, fully understand and agree to be legally bound by our Privacy Policy.