Are you 19 years of age or older?

(18+ in Alberta & 21+ in Québec)

If you are a patient registered with Medical Cannabis by Shoppers but under the legal age in your province, click here.

Frequently Asked Questions: Registration and Online Account

Registration And Online Account

Why do I need to register?

Health Canada requires each medical document be matched to a patient registration. It is a good idea to complete your registration before you see your healthcare provider for a medical document, or immediately afterward. This will allow our team to process your application efficiently and without delay.

To register online, please visit our website here.  If you have any questions, please let us know and we can assist you via web chat or by phone, 1-844-633-2627.

How do I register?

Registration with us is quick and easy and can be completed online here.

Alternatively, you may complete your registration by completing the registration package forms and submitting them by fax to 1-866-220-2627, e-mail at, or by mail to:

Medical Cannabis by Shoppers Inc.

6941 Kennedy Road, Unit 100

Mississauga, Ontario

L5T 2R6

Where can I find my “carry card” or registration document?

In some situations, such as places of work or public areas, you may be asked to provide proof of your authorization to use medical cannabis or to carry a larger quantity with you  in person. This is sometimes called a “carry card”, although all the required information is included in your registration document.  You can find this document in your approval e-mail, or you can download your registration document by logging in to your online account, clicking on Account Information, and scrolling to the Registration Record section, where you will find a PDF version.

Don’t see your question?

We’re ready to answer your questions by phone.

Phone: 1-844-633-2627

Fax: 1-866-220-2627

Monday-Friday: 9 AM - 7 PM (EST)

Mailing Address

Medical Cannabis by Shoppers Drug Mart Inc.

6941 Kennedy Road, Unit 100

Mississauga, Ontario

L5T 2R6