Are you 19 years of age or older?

(18+ in Alberta & 21+ in Québec)

If you are a patient registered with Medical Cannabis by Shoppers but under the legal age in your province, click here.

Frequently Asked Questions: Registration and getting started

Registration and getting started

What is an authorization period?

An authorization period is typically a 30-day period during which you can purchase your medical allotment of cannabis. The number of periods depends on the duration of use on the medical document. Following the current Health Canada regulation improvements Shoppers has  removed the 30-day limit for patients. Click here to read more details.

When does my authorization period begin?

The start date of your first authorization period is determined by the anticipated delivery date of your first order. Every subsequent period is calculated 30-days relative to this first start date. The end date of the medical document does not change though, so you may find that the final period has less than 30 days.

What is same-day delivery?

Same-day delivery is one of our current shipping and delivery methods. Patients who place an order for medical cannabis before 11am Monday to Thursday are eligible for same day delivery service in select areas and postal codes within the GTA. Please refer to our map to see if you are eligible for this service. Until December 31, 2021, medical cannabis orders of $150* or more (before applicable taxes) will be eligible for free same day delivery. Click here for complete details of this limited time offer.

How does same-day weekday delivery service work?

The order cut-off time is 11AM EST from Monday to Friday. If an order is placed after 11AM EST on Friday or on the weekend, then the delivery option will be for the next available business day.

How do I qualify for same-day delivery?

Same day delivery is only available in select areas and postal codes of the GTA. To determine if your location is eligible, click here. If you are within an eligible region and order before 11am Monday to Friday, you will automatically see a new tab for ‘same-day shipping’ at check-out. This option allows you to see a list of delivery times available for that day.

What happens after I place an order with the same-day delivery offer?

After you place an order, you will automatically receive an email confirming the order along with the tracking ID. Our delivery service will send you a text message with a link to the tracking page, notify you when the order has been picked, and notify you when the delivery driver is five minutes away.

Are signatures and IDs required upon delivery?

There will be no signature or ID checks required upon delivery.

Are all medical cannabis products eligible for same-day delivery?

Yes, all medical cannabis products advertised in conjunction with the same day delivery offer on the order site, are applicable.

Why isn’t same-day delivery service available in my area or on weekends?

We apologize for the inconvenience. We are currently testing out the service in the GTA area and will look into expanding this service in the future. Thank you for your understanding.

I have experienced a problem with same-day shipping, what should I do?

We apologize for any inconvenience. If you experience any problems with your delivery please contact the Shoppers Cannabis Care team at 1-844-633-2627 or email them at cannabis@shoppersdrugmart.ca.

What is a medical allotment deduction?

 A Medical Allotment Deduction is the number of grams that will be deducted from your authorized monthly medical limit when you purchase a product. For dried cannabis flower, 1 gram of flower is equal to a 1 gram Medical Allotment Deduction. Gram for gram, products such as edibles, oils, creams, and vapes have a greater concentration of cannabis than flower does, so they are assigned a Medical Allotment Deduction greater than their physical weight based on their concentration and cannabinoid content. This equivalent amount is the medical allotment deduction.

Why does my package list a different gram equivalency then what is listed on the website?

The value listed on the packages is related to possession limits: the amount of cannabis, in grams, that you can legally possess in public at any time. That value is standardized for products such as vape cartridges, and can be different from your medical allotment deduction.

Don’t see your question?

We’re ready to answer your questions by phone.

Phone: : 1-844-633-2627

Fax: : 1-866-220-2627

Mon-Fri: 9am-9pm (EST)

Sat: 9am-5pm (EST)

Mailing Address

Medical Cannabis by Shoppers Drug Mart Inc.

6941 Kennedy Road, Unit 100

Mississauga, Ontario

L5T 2R6