Similar to a prescription, a Medical Document must be signed by your healthcare professional and then mailed or faxed to Shoppers Cannabis Care or dropped off at your local Shoppers pharmacy. A completed Medical Document is required for patients to obtain medical cannabis.

If you are transferring your medical document from another licensed producer, please register online and simply contact your licensed producer to request a transfer.

You do not require a new medical document. Any patient in Canada with a valid medical document can register and transfer to Shoppers.

Contact Shoppers Cannabis Care at 1-844-633-2627 for any support along the way.

Speak to a healthcare professional, in person or online

If you have registered online, you’ve already completed this step. Next, simply submit your completed Medical Document by mail, by dropping it off at your local Shoppers pharmacy, or by having your healthcare professional send it by secure fax.

If you do not wish to register online, download a registration package here and include the completed package with your Medical Document.


All patients transferring from another licensed producer are required to register online or complete a Registration package.

If you have requested that an adult caregiver be permitted to order and receive medical cannabis on your behalf, a Caregiver Form must be submitted.

Registered patients are required to complete an Amendment Form for any change of address or telephone number.