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COVID-19 and Medical Cannabis by Shoppers™

A Message to
Valued Patients and Customers

Our company's purpose is to help Canadians live life well. That seems particularly important today. We know you're relying on us to continue to support you with safe medical cannabis and informed guidance during this time.

Here is what we are doing:

  • We are taking proactive steps to ensure that we are up and operational, with healthy environments and teams ready to serve.
  • We are increasing sanitization practices, thoroughly cleaning high-touch areas including our warehouse, packaging, shipping and call centre facilities.
  • We are communicating with our suppliers to reinforce the importance of continuity of medication supply. We currently have several months of supply already on hand for many of the products and brands we carry.
  • We are communicating with our shipping partners including Canada Post to ensure as little disruption to normal shipping practices as possible.

In addition:

  • We are taking steps to ensure continuity within our cannabis-trained Shoppers cannabis care advisors and pharmacists. The Shoppers cannabis care advisors and pharmacists will continue to be available by calling toll free 1-844-633-2627.
  • For customers and patients seeking a free medical cannabis video consult with a healthcare provider, you can access this service from home through our partner HelloMD. You'll find a link to this service on this page.

As customers stock up, some items will be sold out. We know the serious impact of running out of medication and are currently building guidelines around purchase quantities to guard against stockpiling.

As some medication increases in demand, our commitment is that you will continue to find the same value-for-money and competitive pricing, no matter what happens in the coming weeks. As always, we continue to offer our price-match guarantee and compassionate pricing programs.

All of this remains dynamic and we are ready for a range of outcomes. We know it's never been more important to help you keep your family healthy.

We won't solve every challenge. But, we promise to serve our customers and communities as best we can, and to simply do the right things in a complicated time.

The Medical Cannabis by Shoppers™ Team

Updated March 16, 2020